Returns & Exchanges
Eligibility for Returns and Exchanges
Online orders placed at 2xuus.com are eligible for a full refund or exchange, provided:
- The request is made within 30 days of delivery.
- The items are full‑priced (excluding underwear and socks), unworn, unwashed, and in original condition.
- Clearance items or those marked final sale are not eligible for return or exchange.
How to Initiate a Return or Exchange
Visit our returns portal on 2xuus.com to start the process. You will receive a prepaid return label. Package the items securely, attach the label, and send them back. No returns are accepted via retail store drop‑off.
Refund Processing
Once your returned items are received and inspected, we will issue a refund to your original payment method. Please allow several business days for the refund to appear. Exchanges will be processed promptly upon confirmation of available stock.
Damaged or Faulty Items
If you receive an item that is damaged or defective, please initiate the return through the portal within the 30‑day window. We will replace the item or issue a refund after inspection confirms the issue.
Additional Notes
- Returns from outside the United States should follow the international returns instructions made available via 2xuus.com.
- Your right to return under this policy is in addition to your statutory consumer rights.
Summary Table
| Policy Area | Details |
|---|---|
| Return window | 30 days from delivery |
| Eligible items | Full‑priced (not underwear/socks), unworn and undamaged |
| Not accepted items | Clearance or final-sale items |
| Process | Use returns portal on 2xuus.com |
| Refund/Exchange method | Original payment method or item exchange |
| Faulty items | Return via portal; inspection and replacement/refund |
| International returns | Follow instructions on site |
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